Frequently
Asked Questions:
[top
of page]
Q-
How do I get help while I'm in
Amsoft?
A-
When you run Amsoft you will come to our main menu.
On the top menu, the last choice
will be 'help'. Clicking on this will give
you two options: 'Help' and
'About' .
Choose 'Help' to view various
help topics, then click on the
desired topic.
Q-
What are the System
Requirements to run Amsoft?
A-
System requirements can
be different for every agent -
it really just depends on how
important speed is to you and
what your budget will
allow.
In a perfect world (or when
buying a new machine) this is
what we suggest:
-A Pentium 200 CPU or higher
-64-128 Megs of RAM
-At least 50 Megs of free disk
space in addition to what
windows requires (usually around
30)
If your world is less than
perfect, here are our minimum
requirements (the program will
run, but it might be slow):
-486 CPU
-32 Megs of RAM
32 Megs of free disk space in
addition to what Windows
requires (usually around 30)
Amsoft takes 22 megs of disk
space and will need at least
another 10 megs for data.
Q-
What kind of printer do I need?
A-
Amsoft will print to any printer
installed correctly in
Windows. ACORD forms will print
fastest and clearest on laser jet printers.
Q-
How do I install Amsoft?
A-
1. Double click on 'My Computer'
from your Windows desktop.
2. Find your CD Rom drive (it
should have a picture of a CD
next to it, and should have 'Formbuster',
'Amsoft', or 'Upgrade' next to
it) and double click on it.
3. Find the 'install.exe' file
and double click on it.
This will start the installation
program.
4. Click on the appropriate
buttons to install and follow
the on-screen instructions.
Network users please note: some networks such as novell & lantastic require some
files to be set to read only. If your files are set to read only. you will be prompted
to change this during installation. This needs to be done to install AMSOFT. After
installation you will need to run a program in the hcs directory called ro.bat. This
will set the needed files back to read/write.
Q-
How do I install an Amsoft
Upgrade?
A-
Installing an upgrade is the
same as installing the original
disk, with the following steps
added:
1. Before installing, make
sure you have a GOOD backup of
your data and that you know how
to restore it. If you
don't have a way to make a
backup, you might want to check
out our backup
program.
2. After installing, run File
Maintenance: Click on
'File' and 'File Maintenance'
and then 'Client Files'.
Then click on 'Rebuild Files'
and choose 'Client files'.
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